Events & networking

Based in London, Eliza has overall responsibility for the Private Bank’s marketing strategy worldwide, seeking to deliver exceptional client experiences.

Eliza has extensive experience spanning strategic marketing, product development, product management, operations, and special projects. 

Before re-joining Citi in 2011, Eliza held senior global positions with institutional asset management firms including Natixis, F&C, and Deutsche/Scudder. She began her career as a strategic and supply analyst at Mobil Oil.

Eliza has a bachelor’s in mechanical engineering from the University of Manchester Institute of Science and Technology.

Caroline is responsible for promoting brand awareness and creating a consistent client experience across event marketing, content, and internal and external communication. 

Since joining the Private Bank in 2007, she has also served as a Private Banker, trust officer, and business manager specializing in high net worth clients. 

Previously, Caroline held positions as a trust officer, client service manager and relationship manager at US Trust Company and NationsBank, both predecessors to Bank of America.

Caroline holds a bachelor’s from Hobart and William Smith Colleges and an MBA from The George Washington University with a concentration in finance. 

Lorena leads Citi Private Bank’s brand awareness and marketing teams across Latin America, helping address clients in over 20 countries in the region. She is responsible for managing internal and client events, public relations, business initiatives and campaigns, as well as branding and internal communications.

Previously, Lorena was Latin America Marketing and Communications Regional Manager from 2009 to 2021. Before that, she was responsible for marketing and communications in Mexico.

Lorena began her career at Citi Private Bank in 1998 as a Service Officer.

Donna leads a team that works with relationship and product teams, drawing upon our global network to enhance the client experience with the bank.

Before re-joining Citi Private Bank, Donna was Head of Marketing & Communications and Head of Family Wealth Advisory for HSBC Private Bank in Asia.

Prior to that, Donna worked in relationship management, product sales and investment product marketing for Citi Private Bank, becoming Head of Discretionary Investments. She has also worked for Reuters, having begun her career at Citi in New York in the electronic banking division of the Financial Institutions Group. 

Donna graduated from Vassar College with bachelor’s degrees in economics and psychology. 

Juan Carlos leads the marketing efforts for the family segments of Citi Private Bank, including CitiLatitude, our NextGeneration program launched in 2022. He also oversees marketing and communications for the Private Bank’s Latin American operations.

Prior to his current role, Juan Carlos led marketing and communications initiatives for Citi Wealth Management, Latin America and Mexico. He joined Citi in 2000 as Project Manager at Citi Private Bank Mexico and has held several strategic and marketing leadership roles for over two decades.

Prior to joining Citi, he worked for TV Azteca as part of the Editorial Committee and started his career at Centro de Investigaciones Sobre la Libre Empresa in Mexico City. He holds a bachelor’s degree in Business Administration from Universidad Iberoamericana in Mexico City, and an MBA from Université du Québec à Montréal, Canada. Juan Carlos is also a semi-professional photographer and has published and exhibited his photographic work in Mexico and internationally.